Privacy Policy

1. Introduction

Brasshour ("we", "us", "our") operates a watch repair workshop at 57 Thanon Tha Phae, Si Phum, Chiang Mai 50200, Thailand. This policy explains how we collect and handle personal data when you use our website or contact us in connection with our services. We are committed to handling your information with care and in accordance with applicable Thai data protection law, including the Personal Data Protection Act B.E. 2562 (PDPA).

Questions about this policy can be directed to: [email protected]

2. Data We Collect

We collect personal data only when it is necessary for the service you have requested or to respond to an enquiry. Data collected includes:

• Name, email address, and telephone number (provided via the contact form)
• Watch details and service descriptions (provided voluntarily in messages)
• Website usage data collected via cookies and analytics tools (see Section 5)

We do not collect sensitive personal data (such as financial or health information) through this website.

3. Legal Basis for Processing

We process your personal data on the following grounds:

• Contractual necessity: to respond to enquiries and arrange or carry out the watch repair services you have requested
• Legitimate interests: to improve our website and communicate with prospective clients about relevant services
• Consent: for non-essential cookies, where you have agreed to their use via our cookie consent tool

4. How We Use Your Data

Information you provide is used to:

• Respond to service enquiries and quotation requests
• Communicate with you about the status of a watch in our care
• Maintain job records for services performed (retained for up to 5 years)
• Improve the clarity and content of our website

We do not sell personal data to third parties. We do not use your contact details for unsolicited marketing.

5. Cookies and Analytics

Our website uses cookies to support basic functionality and, where consent is given, to understand how visitors use the site. For full details of the cookies we use, see our Cookie Policy. You can adjust your preferences at any time via the cookie settings tool on our homepage.

6. Third-Party Services

We may use the following third-party services in connection with our website and operations:

• Google Analytics — for anonymous website usage statistics (where consent is given)
• Google Maps — embedded maps for our location (no personal data transferred)
• Email service providers — for delivering responses to enquiries

Each provider operates under its own privacy policy and is subject to their respective data processing agreements.

7. Data Security

We take reasonable steps to protect personal data from unauthorised access, loss, or misuse. These include access controls on our systems, secure email communications, and physical security at our workshop for any written records. We review our security practices periodically. In the event of a data breach that poses a risk to your rights, we will notify affected individuals as required by law.

8. Data Retention

Enquiry data is retained for up to 12 months from the date of last contact unless a service has been arranged, in which case job records are retained for up to 5 years for service documentation purposes. Website analytics data is held according to the terms of the analytics provider's retention policy.

9. Your Rights

Under the PDPA and other applicable laws, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of data we no longer have a lawful basis to retain
• Withdraw consent for data processing where consent was the legal basis
• Object to processing based on legitimate interests
• Lodge a complaint with the Personal Data Protection Committee (Thailand) if you believe your rights have been infringed

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

10. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.

11. Children

Our services are directed at adults aged 18 and over. We do not knowingly collect data from persons under 18.

12. Changes to This Policy

We may update this policy from time to time. The revised version will be posted on this page with an updated date. Continued use of our website after changes are posted constitutes acceptance of the revised policy.

13. Contact

For any privacy-related queries, write to:

Brasshour
57 Thanon Tha Phae, Si Phum, Chiang Mai 50200, Thailand
Email: [email protected]